Thursday, January 21, 2010

Text a Librarian

Now you can Text a Librarian! This is the newest way the Ridgefield Library invites you to send us your reference questions. Wherever you are, you can use your cell phone to ask all the same questions you might by phone, email or in person. Send your text to 66746. Start the body of your message with ASKRDG, then a space, followed by your question. Press send, and stay tuned for our answer!

During the Library’s open hours, our librarians will be monitoring and responding promptly to incoming text messages. At other times, you can send a message but it will not be answered until our librarians are next on duty.

Teens are known for relying on texting for virtually all communications, and we look forward to hearing from them. But we urge anyone on the go with a cell phone handy to give it a try.

The first time you use the service, you will receive a message with an advertising pitch from Mosio, the company that provides this service to libraries. After that, you should only receive responses from our staff. Please note that Text a Librarian messages will incur whatever charges are customary under your phone plan.

2 comments:

jc said...

Hi Mary,

We're all very excited about Ridgefield Library's new Text a Librarian service!

A quick note on the initial message that patrons receive when they send in a question for the 1st time.

That message is a phone carrier compliant message to let users know they can always text "Help" or "Stop" to 66746 at anytime to get further information or stop receiving messages. All carrier-certified mobile companies have to include that message with their company name to let users access any terms of service.

Hope that helps clarify that 1st auto-response message.

Have a great day!
Jamieson

jamieson [at] textalibrarian.com
www.textalibrarian.com

Anonymous said...

nice post. thanks.