Regular borrowers of DVDs and audiobooks on CD know that
from time to time they encounter a disc that doesn’t play properly. We have a
special machine for polishing and cleaning discs, but we do not subject them to
this treatment unless there is a reported problem, as the process shortens the
useful life of the item. The effect is similar to what happens to fine china if
it is run repeatedly through the harsh elements of hot water and strong
detergent in a dishwasher – over time important surface elements are worn away.
To help us maintain these items in the best condition
possible, we rely on borrowers to let us know of problems, so we can address
these specific situations by cleaning, polishing or replacing discs as needed. To make this easier, we are now inserting a form
into the cases of DVDs and audiobooks to allow users to report problems when
they return the item, without having to come to the Circulation Desk in
person. Just indicate on the form which
disc(s) did not work properly and describe the nature of the problem (skipping,
sticking, garbled sound, whatever). We’ll take it from there! Thanks for your help.
